Word Search
Word Search: Learning English support
Answers to the questions we get most. If yours isn't here, write to us and we'll answer within a day or two.
Where is my progress saved?
On your phone, in the app's own storage. There is no account and no cloud: deleting the app deletes your progress, and it does not move to a new phone. The Remove Ads purchase can always be restored from the store.
I bought Remove Ads and the ads are still there.
Open Settings in the app and tap Restore Purchases. Make sure you are signed in to the same App Store or Google Play account you bought it with. If it still fails, write to us with the store receipt and we will sort it out.
The app shows words in the wrong language.
The translations follow the language you chose when you first opened the app. You can change it any time in Settings. The English words themselves never change: that is what you are learning.
I can't hear the words.
Check that the sound switch in Settings is on and that your phone is not in silent mode. On iPhone the app plays through the silent switch, but the volume buttons still apply. Tap any sticker to hear its word again.
A word, a picture or a translation is wrong.
Please tell us which word and which language. Mistakes like these are the easiest to fix and go out with the next update.
Can I play without internet?
Yes. Every level works offline. Without a connection there are simply no ads, so hints from rewarded ads are not available until you are back online.
How do I get a refund?
Refunds are handled by Apple or Google, not by us. On iPhone, go to reportaproblem.apple.com; on Android, open Google Play, then Account → Order history.
Still need help?
Tell us your phone model and, if it's about a purchase, attach the store receipt. We read everything.
contact@dezeo.lat